Frequently Asked Questions
ORDERS
How do I cancel my order?
To cancel your order, please contact customer service as soon as possible. Orders that have already been shipped cannot be canceled.
Can I purchase from outside the United States?
Yes, international customers can make purchases. Shipping fees and delivery times will vary depending on the destination country.
What types of payments do you accept?
We accept Bank Transfer (ACH or Wire Transfer) Visa, MasterCard, & Apple Pay at checkout.
SHIPPING
When will my order be shipped?
Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.
Do you ship outside the United States?
Yes, we offer international shipping to most countries. Rates and times vary by location.
Why does my order include a shipping charge if AVC photo video store offers free shipping over $50?
Free shipping applies to eligible items over $50. Some oversized or heavy items may still incur a shipping fee.
How do you calculate shipping and delivery dates?
Shipping and delivery estimates are based on your location, item availability, and the shipping method selected at checkout.
Our automated system calculates shipping based on location and weight.
The final shipping cost is determined by the product’s weight and the destination. This ensures fair pricing for all orders.
RETURNS
I would like to return my merchandise, what should I do?
Please contact customer service for a return authorization and follow the instructions provided in our return policy.
I received an item that is different from the one I ordered.
We apologize for the mix-up. Please contact our support team immediately to arrange for a return or exchange.
How long do I have to return an item(s)?
You have up to 30 days from the delivery date to return most items. Some exclusions apply — please check our return policy for full details.
TRACKING
I placed my order through the website, how do I get tracking information?
Once your order ships, you will receive an email with tracking details. You can also log into your account to view status updates.
I placed my order over the phone with a sales person, how can I track my shipment?
Please call our customer service with your order number, and we’ll provide tracking details for your shipment.
I made a purchase over a week ago and I still have not received my merchandise.
We’re sorry for the delay. Contact customer service with your order number so we can investigate the issue and assist you promptly.
WARRANTY
The product I bought is not functioning properly.
1. We highly recommend that you first contact the manufacturer of the product and speak to their customer support specialists. They have dedicated personnel that can assist you with in-depth troubleshooting with their products. Also, manufacturers will sometimes replace the item without any costs to you, or they might even repair it for free.
2. If you are within the 7-day period for AVC photo video store returns, please review our return policy and contact us.
Is AVC photo video store an authorized distributor / dealer?
Yes, AVC photo video store is an authorized dealer for all the brands we sell. Your purchase is fully backed by manufacturer warranties and support.
COMPANY INFORMATION
Where is AVC photo video store located?
We are located at 7500 NW 25th St, Unit 6, Miami, FL 33122.
What is the best way to contact AVC photo video store?
You can reach us via email at support@avcphotovideostore.com or by phone at (305) 717-0902. Live chat is also available during business hours.
How long has AVC photo video store been around?
Our company was stablished over 40 years ago!
